Terms and Conditions of the Online Store realavid.pl – effective from 01.01.2026

§ 1. Definitions

The terms used in these Terms and Conditions shall have the following meanings:
Terms and Conditions – these Terms and Conditions specifying the rules for concluding distance sales contracts via the Online Store, the rules for performance of such contracts, the rights and obligations of the parties to a distance sales contract, and complaint procedures. With respect to services provided electronically, these Terms and Conditions constitute the regulations referred to in Article 8 of the Act on the Provision of Electronic Services.
Customer – a natural person, a legal person, or an organizational unit without legal personality to which the law grants legal capacity, placing an Order within the Store, including a Consumer, an Entrepreneur, or an Entrepreneur with consumer rights.
Seller – hereinafter referred to as SPC – the operator of the realavid.pl store:
SPC GRUPA Spółka z Ograniczoną Odpowiedzialnością, ul. Tadeusza Kościuszki 114 2N, 61-717 Poznań, Poland,
VAT ID (NIP): 7831943506, KRS: 0001210682, REGON: 543485646,
tel.: +48 533 372 997, e-mail: info@realavid.pl.
In each transaction, the party to the sales contract is the relevant entity indicated above, depending on the type of Goods.
Consumer – pursuant to Article 22 of the Polish Civil Code, a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity, within the meaning of the Consumer Rights Act.
Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, where the content of the contract shows that it does not have a professional character for that person (Article 38a of the Consumer Rights Act).
Individual Entrepreneur – a natural person concluding a distance sales contract directly related to their business activity, where the contract does not have a professional character resulting in particular from the subject of their business activity disclosed in the Central Register and Information on Economic Activity (CEIDG).
Entrepreneur – a natural person, legal person, or organizational unit without legal personality conducting business or professional activity in their own name.
Civil Code – the Act of 23 April 1964 (Journal of Laws of 2023, item 1610, as amended).
Online Store (Store) – the website available at https://realavid.pl, including subdomains and mobile versions, through which Customers may place Orders.
Customer Account – an individual, access-protected profile created in the Store, enabling the placement of Orders, viewing purchase history, managing personal data, and using Store functionalities.
Technical Account – an account created solely for technical, administrative, testing, integration, or one-time transactional purposes.
Login – a unique identifier assigned to the Customer, usually an e-mail address or username, used to access the Customer Account.
Password – a confidential string of characters known only to the Customer, used to authenticate access to the Customer Account.
Goods – products presented in the Online Store, including movable items available for sale.
Distance Sales Contract – a contract for the sale of Goods concluded between SPC and the Customer via the Store website, constituting a distance contract within the meaning of the Consumer Rights Act.
Digital Service – a service allowing the Consumer to:

• create, process, store, or access digital data;
• share digital data uploaded or created by the Consumer or other users;
• interact through digital data.

Digital Content – data produced and delivered in digital form.
Privacy and Cookies Policy – a document defining the rules for processing personal data and using cookies, available at /pol-privacy-and-cookie-notice.html.
Electronic Order Form – an electronic ordering procedure provided by the Seller.
Electronic Return Form – an electronic return procedure available at /returns-open.php.
Electronic Complaint Form – an electronic complaint procedure available at /rma-open.php.
Consumer Rights Act – the Act of 30 May 2014 (Journal of Laws of 2023, item 2759, as amended).
Act on the Provision of Electronic Services – the Act of 18 July 2002 (Journal of Laws of 2020, item 344, as amended).
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Order – a declaration of intent by the Customer to conclude a sales contract, specifying the type and quantity of Goods, submitted via the Store and constituting acceptance of these Terms and Conditions and the Privacy Policy.
Placing an Order – confirmation of the order by clicking “Order and Pay,” constituting a binding declaration of intent to conclude a distance sales contract.
Order Service Opinion / Product Opinion – subjective ratings and statements expressed using a 1–5 star scale.
Subscription Order – an order generated automatically under a Subscription.
Subscription – an electronic service enabling automatic placement of Subscription Orders for selected Goods at a frequency chosen by the Customer.
Recurring Payments – automatic payments processed by IdoPay under Customer consent.
Operator – IdoPayments sp. z o.o., al. Piastów 30, 71-064 Szczecin, Poland, a national payment institution.
Card – a payment card issued under Visa or Mastercard systems.
Quick Purchase Methods – Google Pay, Apple Pay, or Express Checkout.
Sales Document – a fiscal receipt, VAT invoice, or electronic fiscal document (PDF) sent to the Customer’s e-mail.
Newsletter – a free electronic service providing periodic information about the Store.

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§ 2. General Provisions

1. These Terms and Conditions define the rules for using the Online Store at https://realavid.pl.
2. They constitute the regulations referred to in Article 8 of the Act on the Provision of Electronic Services.
3. The Store is operated by SPC.
4. These Terms and Conditions specify in particular:
   • rules for registration and use of Customer Accounts;
   • rules for adding opinions and ratings;
   • conditions for electronic reservations and orders;
   • rules for concluding sales contracts.
5. Minimum technical requirements include:
   • current versions of browsers supporting HTTPS and JavaScript;
   • PDF viewer software;
   • an active e-mail address.
6. The Store complies with the European Accessibility Act (EAA) and WCAG 2.1/2.2 standards.
7. SPC may restrict access to persons aged 18+, particularly for licensed products.
8. These Terms and Conditions are available at all times on the Store website.
9. SPC applies technical and organizational measures to protect data security.
10. SPC may temporarily suspend Store operations for maintenance or updates.

§ 3. Procedure for Concluding a Sales Contract

1. Information about the Goods provided on the Store’s website, in particular their descriptions, technical and functional parameters, and prices, constitutes an invitation to enter into a contract within the meaning of Article 71 of the Polish Civil Code.
2. Placing an order in the Online Store may be done via a Customer Account or by selecting the option of purchasing without registration. In the latter case, an internal (technical) account is created, enabling the Seller to store data related to the order, on the basis of which the Customer may create a Customer Account. The internal account is maintained until the data is deleted from the system, the Account is blocked, or the personal data retention period specified by law expires.
3. A purchase is made by completing the Electronic Order Form available on the Online Store’s website or by selecting quick purchase methods. In the case of the Electronic Order Form, the selection of Goods is made by adding them to the shopping cart. The Electronic Order Form specifies, inter alia, which Goods, at what price and in what quantities the Customer wishes to order to the location indicated by the Customer. The Customer takes appropriate technical steps based on the displayed messages.
4. After the Customer has provided all necessary data, a summary of the placed order will be displayed. The order summary will include information concerning: the Seller’s identifying details, the subject of the order, the unit and total price of the ordered Goods, including delivery costs and other costs, if any, the selected payment method, the selected delivery method, and the delivery time and costs.
5. In order to place an Order, it is necessary to provide in the Electronic Order Form the personal data marked as mandatory, including consent to the processing of such data in accordance with the Privacy Policy and the GDPR, to accept the Terms and Conditions, and to submit the order by clicking the “Order and Pay” button.
6. Submitting the Electronic Order Form by the Customer constitutes a binding declaration of intent to conclude a distance Sales Contract in accordance with these Terms and Conditions.
7. A distance Sales Contract shall be deemed concluded at the moment the Seller accepts the Electronic Order Form, which is confirmed by displaying to the Customer a message confirming acceptance of the order together with its number.
8. After the distance Sales Contract has been concluded, the Customer receives an e-mail message (to the address provided in the order form) confirming the placed order, containing: confirmation of acceptance of the order and final confirmation of all essential elements of the Order and the general terms of the concluded distance Sales Contract (Online Store Terms and Conditions together with Appendices No. 1 and 2), the Seller’s details, information on the Seller’s liability for the quality of performance, after-sales services provided by the Seller, and information on the method and consequences of withdrawal from the contract. Instructions on the method and consequences of withdrawal from the contract are included in Appendix No. 1.
9. Until the Seller begins processing the order:
   • the Customer may modify the order using the technical solution available on the Electronic Order Form page by going through the entire order placement process again. Modification of the order is effected by placing a new order, which replaces the previously submitted one. Any payment made by the Customer is credited towards the new order, and in the event of an overpayment, it is refunded to the bank account from which the payment was made;
   • the Customer may cancel the order by selecting the “cancel order” option available on the Electronic Order Form page.
10. If the Customer cancels the order, the Seller shall refund the received payment within 3 business days. The refund shall be made using the same payment method as that used by the Customer.
11. The order processing time is from 1 to 14 business days, calculated from the date of conclusion of the contract.
12. The Sales Contract is concluded upon the Customer’s receipt of an e-mail confirming that the Order has been accepted for processing by SPC (in accordance with Article 66¹ of the Polish Civil Code and the provisions of the Consumer Rights Act).
13. Failure to receive confirmation of acceptance of the order may mean that the Order could not be accepted for processing due to technical reasons. In such a case, the Customer will be promptly informed of the situation and of the possibility of placing the order again.
14. SPC reserves the right to verify the submitted Order and to cancel it or introduce changes in the event of justified doubts as to the reliability, accuracy, or completeness of the data provided by the Customer. In such a case, the Customer will be promptly informed of the actions taken and further steps.
15. The Sales Contract is concluded in the language version of the website used by the Customer, with content consistent with the Terms and Conditions.
16. By concluding a contract via the online store, the Customer confirms that they have read and accepted these Terms and Conditions and the Privacy Policy. This document is available throughout the entire period of using the store and may be downloaded or printed.
17. By purchasing a gift voucher, the Customer in fact makes a payment to the store balance, which may be used for future purchases. Such an action does not constitute the purchase of Goods or services; therefore, the Customer does not receive a VAT invoice or a fiscal receipt. Confirmation of payment is the sales confirmation issued for the order.
18. In order to ensure the security of communication and data transmission in connection with services provided via the Website, the Online Store applies technical and organizational measures appropriate to the level of risk, in particular measures preventing unauthorized access to and modification of personal data transmitted via the Internet, including the use of encrypted connections (SSL/TLS) and IT system security safeguards.
19. The Customer is obliged in particular to:
    • refrain from providing or transmitting content prohibited by law, including content promoting violence, defamatory content, or content infringing personal rights or other rights of third parties;
    • use the Online Store in a manner that does not disrupt its operation, in particular by using specific software or devices;
    • refrain from activities such as sending or posting unsolicited commercial information (spam) within the Online Store;
    • use the Online Store in a manner that is not burdensome to other Customers or to SPC;
    • use all content available within the Online Store solely for personal use;
    • use the Online Store in compliance with applicable law in the territory of the Republic of Poland, the provisions of these Terms and Conditions, and general principles of Internet use.
20. SPC may deprive the Customer of the right to use the Online Store and may limit their access to part or all of the Store’s resources with immediate effect in the event of a breach of these Terms and Conditions, in particular if the Customer:
    • provided false, inaccurate, outdated, or misleading data during registration, or data infringing the rights of third parties;
    • infringed the personal rights of third parties via the Online Store, in particular the personal rights of other Customers;
    • engaged in other conduct deemed by SPC to be contrary to applicable law, general principles of Internet use, or detrimental to SPC’s reputation.
21. A person deprived of the right to use the Online Store may not re-register without SPC’s prior consent.

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§ 4. Delivery

1. In the Electronic Order Form, the Customer selects the delivery method by indicating the chosen option.
2. Delivery costs are also indicated at the time of placing the Order.
3. Delivery of the placed order is limited to the territory of the European Union and is made to the address indicated by the Customer during the ordering process. Products excluded from shipment include those for which such restrictions arise from applicable legal regulations, including weapons and ammunition and pyrotechnic materials, which may require additional permits or be entirely excluded from transport.
4. Delivery of the ordered Goods is carried out via courier companies. Where available, other forms of delivery may also be offered, including personal collection.
5. The currently applicable delivery methods together with prices are specified in the information sheet available at: /pol-delivery.html.
6. SPC reserves the right to change delivery costs, in particular in the event of unforeseen changes in price lists of entities providing delivery services. Such changes do not apply to Sales Contracts already concluded on the basis of orders placed and confirmed prior to the introduction of such changes.
7. The delivery time is from 1 to 14 business days, calculated from the date the shipment is dispatched by the Seller. During periods of increased commercial activity (e.g. holidays, promotions), this period may be extended, of which the Customer will be informed.
8. All Goods offered by the Seller via mail-order sales are products whose purchase, shipment, and possession are legal within the territory of the Republic of Poland, and in the case of delivery to other EU countries – in accordance with applicable regulations in those countries, unless national regulations provide otherwise.
9. Responsibility for selecting a delivery location outside the territory of the Republic of Poland and for knowing and complying with legal regulations concerning the legality and conditions of possession of the ordered Goods in the country of delivery rests with the Customer.
10. The Store shall not be liable for the lack of information attached to the placed Order regarding legal obstacles related to the delivery of the Goods selected by the Customer to the indicated territory outside the Republic of Poland.
11. The Customer is obliged to collect the shipment at the indicated address. In the event of failure to collect the shipment and its return to the Seller, the Customer shall bear the costs of return and storage of the shipment.
12. If the Customer fails to collect the Goods, resulting in their return to the Seller, the Seller may withdraw from the Sales Contract after first calling upon the Customer, via the e-mail address provided during the purchase process, to perform the contract. Withdrawal from the contract shall be effected by submitting a statement to the Customer in the form of an e-mail message.

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§ 5. Prices and Payment Methods

1. The prices of the Goods are gross prices, expressed in Polish zloty as well as in euros and US dollars, and include all components, including VAT, customs duties, and any other charges.
2. The Customer may pay the price using the following methods:
   • traditional bank transfer to the Seller’s bank account;
   • electronic payments via payment systems available on the Store’s website, payment cards, the BLIK mobile payment system, cash on delivery, as well as quick purchase methods;
   • cash on delivery (cash or card, if the service is available);
   • where available, the Store also offers other payment methods, such as deferred payments via PayPo (“Buy now, pay in 30 days”) and installment payments, particularly dedicated to Customers who are entrepreneurs.
3. The currently available prepayment methods in the Online Store are listed at: /pol-payments.html.
4. All offered payment methods meet security requirements and applicable legal regulations, including consumer protection regulations and strong customer authentication requirements (PSD2).
5. Discounts offered in the Online Store, unless expressly stated otherwise, do not cover costs related to shipping services, cash on delivery, installment credit fees, PayU fees, bank fees, or other technical charges.
6. The Seller reserves the right to verify payments and to refuse to process an order in the event of payment-related issues.
7. The Customer has the right to request the issuance of an electronic or paper invoice.
8. In the event of errors in the stated prices, the Seller reserves the right to correct them and to inform the Customer prior to order processing.

§ 6. Right of Withdrawal from the Contract

1. The right to withdraw from the contract is granted exclusively to a Customer who is simultaneously a Consumer within the meaning of Article 22 of the Civil Code and the Consumer Rights Act.
2. The Consumer has the right to withdraw from this contract within 30 calendar days without giving any reason. In the event of withdrawal from a distance sales contract, the contract shall be deemed not to have been concluded.
3. The right to withdraw from the contract under the terms set out in §§ 7 and 8 of these Terms and Conditions is also granted to an Individual Entrepreneur. Wherever §§ 7 and 8 refer to a Consumer, this shall also be understood as referring to an Individual Entrepreneur.
4. In the event of withdrawal from the contract, the Consumer shall bear only the direct costs of returning the Goods.
5. The Consumer’s statement must clearly express their intention to withdraw from the contract. In particular, the Consumer may:
   • use the electronic return form available on the Online Store website at: /returns-open.php;
   • withdraw from the contract using the withdrawal form constituting Appendix No. 2, by sending it to the Seller’s registered office address.
6. The Seller shall immediately confirm receipt of the withdrawal statement on a durable medium if the statement is submitted in the manner indicated above.
7. The withdrawal deadline shall be deemed met if the withdrawal statement is sent before its expiry.
8. The withdrawal period shall begin:
   • for a contract under which the Seller delivers the Goods and is obliged to transfer ownership thereof – from the moment the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Goods;
   • in the case of a contract that:
     • covers multiple items delivered separately, in batches, or in parts – from taking possession of the last item, batch, or part;
     • consists in the regular delivery of items for a fixed period – from taking possession of the first item;
   • for other contracts – from the date of conclusion of the contract.
9. In the event of returning the Goods, a 14-day period applies for sending the Goods back.
10. The withdrawal period runs from the day on which the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Goods. In the case of an order consisting of multiple items delivered separately, the period runs from the receipt of the last item.
11. If the ordered Goods are unavailable, the Seller has the right to cancel the order and withdraw from the contract, refunding all amounts paid.
12. The withdrawal form (Appendix No. 2 to these Terms and Conditions) and information on exercising the right of withdrawal (Appendix No. 1) are provided in electronic form.
13. The right to withdraw from a distance sales contract does not apply to contracts specified in Article 38 of the Consumer Rights Act of 30 May 2014, including, inter alia, contracts:
    • for the provision of services for which the Consumer is obliged to pay a price, if the Seller has fully performed the service with the Consumer’s express prior consent and the Consumer was informed before the performance began that they would lose the right of withdrawal once the service was fully performed;
    • where the price or remuneration depends on fluctuations in the financial market beyond the Seller’s control, which may occur before the expiry of the withdrawal period;
    • for non-prefabricated Goods manufactured according to the Consumer’s specifications or clearly personalized;
    • for Goods delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
    • for sound or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery;
    • for the supply of digital content not supplied on a tangible medium, for which the Consumer is obliged to pay a price, if the performance has begun with the Consumer’s express prior consent and acknowledgment that they will lose the right of withdrawal;
    • for Goods that deteriorate rapidly or have a short shelf life, and Goods which, after delivery, are inseparably mixed with other items due to their nature;
    • for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts;
    • concluded by way of a public auction;
    • for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, or services related to leisure, entertainment, sports, or cultural events, if the contract specifies a specific date or period of performance;
    • where the subject of the contract is alcoholic beverages, the price of which was agreed upon at the time of concluding the sales contract, the delivery of which may take place only after 30 days, and whose value depends on market fluctuations beyond the Seller’s control.
14. If the Consumer has not been informed of the right of withdrawal, the withdrawal period shall be extended to 12 months from the expiry of the original 30-day period.
15. Entrepreneurs who do not have Consumer status (e.g. companies) do not have the right to withdraw from the contract on the same terms.

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§ 7. Effects of Withdrawal from the Contract

1. Within 14 days from the date of receipt of the Consumer’s withdrawal statement, the Seller shall refund all payments made by the Consumer, including delivery costs corresponding to the cheapest standard delivery method offered by the Seller.
2. The refund shall be made using the same payment method as used by the Consumer.
3. If the Consumer uses the electronic return form to exercise the right of withdrawal, the refund shall be made using the selected method and to the bank account indicated by the Consumer.
4. If the Seller has not offered to collect the Goods from the Consumer, the Seller may withhold the refund until the Goods are received back or the Consumer provides proof of having sent the Goods back, whichever occurs first.
5. The Seller may propose to collect the Goods from the Consumer. If no such proposal is made, the Consumer shall return the Goods to the Seller (or a person authorized by the Seller) without undue delay, and in any event no later than 14 days from the date of withdrawal. The deadline is met if the Goods are sent before its expiry. The Goods should be returned to the Seller’s registered office address.
6. Please return or hand over the Goods to us without delay, and in any event no later than 30 calendar days from the date on which you informed us of the withdrawal from the contract. The deadline is met if the Goods are sent back before its expiry.
7. The costs of returning the Goods shall be borne by the Customer, unless SPC proposes to cover such costs.
8. If a returned product has significantly damaged packaging or shows signs of use, SPC reserves the right to reject the return or reduce the refund amount accordingly.

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§ 8. Complaints Concerning Goods

1. SPC, as the Seller, shall be liable to a Customer who is a Consumer, within the meaning of Article 22 of the Civil Code, under statutory warranty for defects of the sold Goods, to the extent specified in the Civil Code, in particular Articles 556 and 556¹–556³.
2. A complaint regarding a defect in the Goods or non-conformity of the Goods with the distance sales contract may be submitted:
   • via the electronic complaint form;
   • in writing to the Seller’s registered office address or by e-mail to: info@realavid.pl.
3. The complaint should specify the defect alleged by the Customer, the Customer’s claims against the Seller, and, where possible, include documentation of the defect and proof of purchase of the Goods from the Online Store. The Seller is obliged to respond to the complaint within 14 days from the date of receipt. Failure to respond within this period shall be deemed acceptance of the complaint. The Seller’s response shall be provided to the Customer in writing or on a durable medium.
4. The steps required to submit a complaint, including the method of delivering the complained Goods to the Seller, are indicated at each stage of the electronic complaint form.
5. SPC is not the manufacturer of the Goods. The manufacturer shall be liable under the warranty for the sold Goods on the terms and for the period specified in the warranty card. Where provided for in the warranty document, the Customer may submit warranty claims directly to an authorized service center indicated therein.
6. If the Seller accepts the complaint as justified, the costs of replacement or repair, including shipping costs related to the complaint, shall be borne by the Seller.
7. The Seller is liable to the Consumer and the Individual Entrepreneur for non-conformity of the Goods with the distance sales contract under the terms arising from the Consumer Rights Act of 30 May 2014.
8. The Seller is liable for non-conformity of the Goods with the distance sales contract existing at the time of delivery and revealed within two years from that time, unless the shelf life of the Goods specified by the Seller is longer.
9. The Seller shall repair or replace the Goods within 14 days from the date of acceptance of the complaint. The Seller shall bear the costs of repair or replacement, including in particular postal charges, transport, labor, and materials.
10. The Consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods at its own expense.
11. The Seller is obliged to deliver Goods free from defects and is liable to the Entrepreneur for defects of the purchased Goods under the principles set out in the Civil Code.
12. Statutory warranty rights apply for a period of 2 years from the date of delivery of the Goods to the Consumer, in accordance with Article 568 of the Civil Code.
13. The Consumer may request repair, replacement, a price reduction, or withdrawal from the contract if the defect is material, provided that the claims have not expired or been excluded under applicable law.

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§ 9. Complaints Regarding the Provision of Electronic Services

1. SPC undertakes actions to ensure the proper functioning of the Online Store to the extent resulting from current technical knowledge and undertakes to remove any irregularities reported by Customers within a reasonable time.
2. The Customer is obliged to immediately notify SPC of any irregularities or interruptions in the operation of the Online Store service.
3. Irregularities related to the functioning of the Store may be reported in writing to:
   • SPC, Kościuszki 114 2N, 61-717 Poznań, Poland,
   • by e-mail to: info@realavid.pl, or via the contact form available on the Store’s website.
4. In the complaint, the Customer should provide their full name, correspondence address, and a detailed description of the irregularity together with the date of its occurrence.
5. SPC undertakes to consider each complaint within 14 calendar days from the date of receipt. Failure to respond within this period shall be deemed acceptance of the complaint.

§ 10. Reviews

1. A review regarding order service or the Goods may be submitted during a visit to the Online Store by clicking the interface located next to the Goods or via a link included in an e-mail. Submitting a Review is voluntary and free of charge. Within one order, the Customer may submit only one such Review.
2. Within a Review, the Customer may assign a rating in the form of 1 to 5 stars and add a written statement of up to 65,535 characters.
3. Ratings are stored and publicly displayed on the Online Store website as well as on dedicated rating system websites cooperating with the operator.
4. The Seller verifies Reviews using the e-mail address used in the purchase process. A Review submitted by a person using the e-mail address used for purchasing the Goods is marked as “verified purchase review”. Any other Review is marked as “unverified purchase review.”
5. The Seller may publish Reviews of a given Product from its other online stores.
6. The Seller does not modify Reviews with regard to content or assigned stars.
7. The Customer bears sole responsibility for the content of Reviews. The Seller is entitled to remove Reviews in accordance with applicable law and these Terms and Conditions.
8. Posting content that is false, misleading, vulgar, aggressive, offensive, or manifestly contrary to good customs is prohibited. Posting unlawful content, content infringing third-party rights, or constituting an act of unfair competition is also prohibited.
9. The Customer undertakes not to post content containing links to external websites of a promotional or advertising nature or containing personal data of third parties.
10. At the Customer’s express request, the content of a Review may be hidden from other users; however, the star rating shall still be included in the overall rating of the Store and the Goods.

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§ 11. Intellectual Property

1. The Customer declares that they do not hold any rights, including copyrights or related rights, to the ratings and statements posted by them, other than the right to use the Online Store as specified in these Terms and Conditions. The Customer is not entitled to record, reproduce, distribute, make available, or disseminate content unless such right arises from law or these Terms and Conditions.
2. The Customer is not entitled to interfere with the content of the Store, including its structure, form, graphics, operating mechanisms, or other elements.
3. By posting Reviews constituting works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, the Customer grants the Seller a non-exclusive, royalty-free, unlimited in time and territory license, including the right to sublicense, to use such works, including making them publicly available on the Internet.
4. The license covers all fields of exploitation known at the time of granting, in particular:
   • fixation and reproduction by any technique, including printing, reprography, magnetic recording, and digital techniques, on any medium, including audiovisual media, CDs, computer disks, and the Internet;
   • use of the whole or parts of the work, including modifications resulting from the nature of the medium, in all publications, especially online and digital, for promotional and advertising purposes;
   • distribution of originals or copies, including marketing, lending, or rental;
   • dissemination other than specified above, including public performance, display, playback, broadcasting, rebroadcasting, and making the work available to the public at a place and time of their choosing;
   • use of works for promotional and marketing purposes.
5. Deletion of the Customer Account or a Review shall not affect the validity of the above license.

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§ 12. Dispute Resolution and Final Provisions

1. These Terms and Conditions shall apply from 20 October 2025.
2. If any provision of these Terms and Conditions is changed or invalidated by a decision of a competent authority or court, the remaining provisions shall remain in force and binding on the Seller and the Customer.
3. The Seller reserves the right to amend these Terms and Conditions. Contracts concluded before the effective date of the amended Terms and Conditions shall be governed by the version in force at the time of contract conclusion.
4. Polish law shall apply to all disputes related to these Terms and Conditions. Such disputes shall be resolved by a court of general jurisdiction competent by venue. A Customer who is a Consumer may also use out-of-court dispute resolution methods. Information on such methods is available on the website of the Office of Competition and Consumer Protection (UOKiK). These procedures are voluntary and require the consent of both parties.

§ 13. Appendix No. 1 – Information on the Exercise of the Right of Withdrawal from the Contract

1. The right of withdrawal under the terms set out below is granted to the Consumer and the Individual Entrepreneur.
2. You have the right to withdraw from this contract within 30 days without giving any reason.
3. The withdrawal period shall expire after 30 days:
   • in the case of a sales contract – from the day on which you acquire physical possession of the goods or on which a third party other than the carrier and indicated by you acquires physical possession of the goods;
   • in the case of a contract for the transfer of ownership of multiple goods delivered separately – from the day on which you acquire physical possession of the last good or on which a third party other than the carrier and indicated by you acquires physical possession of the last good;
   • in the case of a contract for the transfer of ownership of goods delivered in lots or in parts – from the day on which you acquire physical possession of the last lot or part or on which a third party other than the carrier and indicated by you acquires physical possession of the last lot or part;
   • in the case of contracts for the regular delivery of goods over a defined period – from the day on which you acquire physical possession of the first good or on which a third party other than the carrier and indicated by you acquires physical possession of the first good;
   • in the case of contracts whose subject matter is the provision of services or digital content not supplied on a tangible medium – from the day of conclusion of the contract.
4. To exercise the right of withdrawal, you must inform us, i.e.:
5. SPC GRUPA Spółka z Ograniczoną Odpowiedzialnością
6. ul. Tadeusza Kościuszki 114 2N, 61-717 Poznań, Poland,
7. VAT ID (NIP): 7831943506, KRS: 0001210682, REGON: 543485646,
8. tel.: +48 533 372 997, e-mail: info@realavid.pl,
9. of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail).
10. You may use the model withdrawal form, but this is not mandatory.
11. You may also complete the Electronic Return Form available on the Online Store website at:
12. /returns-open.php.
13. If you make use of this option, we will promptly send you confirmation of receipt of the withdrawal notice on a durable medium.
14. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
15. If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right of withdrawal from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
16. In the case of contracts for the transfer of ownership of goods, where we have not offered to collect the goods in the event of withdrawal, we may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever occurs first.
17. Please send back the goods to the following address:
18. SPC GRUPA Spółka z Ograniczoną Odpowiedzialnością, ul. Kościuszki 114 2N, 61-717 Poznań,
19. without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period. You will have to bear the direct cost of returning the goods.
20. Due to the weight and dimensions of the goods, returning the goods in the event of withdrawal may involve higher costs than ordinary postal delivery. If courier services are used, it may be necessary to ship the goods on a pallet, which is more expensive than standard postal shipment.

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§ 14. Appendix No. 2 – Model Withdrawal Form